This Privacy Policy explains how Bloom Craft processes personal data when you visit the website, submit an inquiry, request a consultation, or place an order for floral services.
Data handling overview
We may collect identification and contact details, event and order information, consultation notes, delivery and setup details, payment-related records, and technical data such as device, browser, and usage information. Where relevant, we also process preferences shared for bouquet design, color palette selection, and event arrangements.
We receive personal data from website forms, email or other direct communications, consultation requests, order confirmations, payment and scheduling steps, and information entered during service planning. We may also generate limited technical data through the operation of the website and related systems.
Cookies may include strictly necessary cookies that support site security and form use, preference cookies that remember settings, and analytics cookies that help us understand site performance and visitor activity. Cookie duration may be session-based or persistent, depending on the function.
You may manage cookies through your browser controls and, where available, through site settings. Disabling some cookies may affect basic site functions, form handling, or preference storage.
You may request access to your personal data, correction of inaccurate information, deletion where permitted, restriction of certain processing, or objection to processing in limited cases. You may also ask for clarification about how your data is used.
To exercise a privacy right, submit a clear request using the contact details in this policy and include enough information for us to verify your identity and locate the relevant records. We may ask for additional details before responding.
Personal data is retained for the period needed to manage inquiries, consultations, orders, payments, delivery coordination, and related records. When the retention period ends, data is deleted, anonymized, or archived where required by law or for legitimate business recordkeeping.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
Personal data is used to respond to inquiries, arrange consultations, prepare quotes, confirm dates, manage deposits and payments, coordinate preparation and on-site setup, communicate about orders, maintain business records, improve website performance, and meet legal obligations.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and delivery or setup partners involved in fulfilling an order or consultation. These parties may process data only for the services they provide to us and under appropriate confidentiality obligations.
We may share personal data with public authorities, courts, or other parties when disclosure is required by law, necessary to establish or defend legal claims, or needed to protect our rights and the rights of others.
